Customer Relation Executive

• Make outbound calls to customers after vehicle servicing to collect feedback on their service experience.
• Evaluate customer satisfaction regarding service quality, vehicle delivery time, staff behaviour and overall service experience.
• Record customer feedback accurately in the CRM/DMS or designated feedback system.
• Identify dissatisfied customers and escalate complaints to the Service Manager or concerned department for resolution.
• Follow up with customers regarding complaints and ensure timely resolution.
• Monitor customer satisfaction scores and identify recurring issues.
• Maintain daily feedback call reports, customer responses and complaint records.
• Coordinate with Service Advisors and the service team to improve customer satisfaction.
• Encourage customers to share genuine feedback through official customer feedback channels.
• Support the dealership in achieving Hyundai customer satisfaction (CSI) targets.
• Prepare daily and monthly reports on feedback calls, customer satisfaction and complaint closure.
• Perform other customer relationship activities assigned by the Service Manager.

Pay: From ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person