Customer Relation Executive

• Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
• Attend and provide amicable solution in resolving customers’ enquiries and complaint.
• Monitor that phone calls are answered within three rings.
• Provide information on current sales/ service promotion or products.
• Monitor and prepare weekly and monthly report to Manager and Customer Care Department on the follow-up and reminder call status.
• Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
• To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
• To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
• Conduct customer satisfaction survey at branches.
• Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
• Prepare “Thank you” letters to customers without e-mail addresses on new car booking/ service customers.
• Ensure on the cleanliness of the customer’s waiting area.
• Any duties that may be assigned by Manager or Management HQ.

Pay: RM2,600.00 - RM6,900.00 per month

Benefits:

• Dental insurance
• Free parking
• Gym membership
• Maternity leave
• Opportunities for promotion

Work Location: In person