Customer Relation Executive

Key Responsibilities

• Make follow-up calls to customers regarding sales enquiries, test drives, vehicle deliveries, and service appointments.
• Schedule service appointments and remind customers about periodic maintenance.
• Handle customer queries, complaints, and feedback professionally.
• Coordinate with sales consultants, service advisors, and other departments to resolve customer concerns.
• Conduct customer satisfaction calls after vehicle delivery and service.
• Maintain customer databases, call records, and follow-up reports.
• Inform customers about service offers, campaigns, insurance renewals, and other dealership activities.
• Support customer retention, repeat business, and referral generation.
• Ensure timely resolution of customer complaints and escalate unresolved issues to the concerned manager.
• Achieve assigned customer satisfaction, follow-up, and retention targets.

Qualifications and Skills

• Graduate or equivalent qualification.
• Good communication and telephone-handling skills.
• Basic computer knowledge and proficiency in MS Office.
• Customer-focused attitude with good interpersonal skills.
• Ability to handle customer complaints and coordinate with different teams.
• Previous experience in automobile sales or service is preferred; freshers with good communication skills may also apply.

Key Performance Indicators (KPIs)

• Customer satisfaction score.
• Customer follow-up completion rate.
• Service appointment conversion and retention.
• Customer complaint resolution time.
• Customer database accuracy.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Work Location: In person