Customer Relation Executive (CRE)

Position: Customer Relationship Executive (CRE)
Industry: Automobile / Vehicle Dealership
Department: Sales & Customer Service
Experience: 0–3 Years
Employment Type: Full-Time

Role Summary:

We are looking for a Customer Relationship Executive (CRE) for a vehicle showroom. The candidate will be responsible for handling customer enquiries, making tele-sales calls, generating showroom visits, following up with leads, and providing excellent customer service throughout the sales process.

Key Responsibilities

Tele-Sales & Lead Management

• Contact potential customers through calls and explain vehicle models, features, offers, finance options, and pricing.
• Follow up with leads generated through online enquiries, walk-ins, campaigns, and referrals.
• Identify customer requirements and recommend suitable vehicle models.
• Schedule appointments and encourage customers to visit the showroom.
• Maintain regular follow-ups until enquiry conversion.

Customer Service

• Handle customer queries professionally and provide accurate information.
• Build and maintain good relationships with existing and prospective customers.
• Coordinate with the sales team regarding customer requirements and appointments.
• Follow up with customers after vehicle enquiry, test drive, booking, and delivery.
• Address customer concerns and ensure timely resolution.

Sales Support & Reporting

• Maintain customer and lead information in CRM/software or Excel.
• Track daily calls, follow-ups, appointments, and conversions.
• Achieve assigned monthly tele-calling and customer engagement targets.
• Coordinate with Sales, Service, Finance, and other showroom departments when required.

Requirements:

• Any Graduate / Diploma qualification.
• 0–3 years of experience in tele-sales, customer service, automobile sales, BPO, or showroom operations.
• Good communication and interpersonal skills.
• Comfortable making a high volume of outbound calls.
• Customer-oriented attitude with good convincing and follow-up skills.
• Basic knowledge of MS Office/Excel and CRM systems is preferred.
• Automobile showroom experience will be an added advantage.

Key Skills:

• Tele-calling & Lead Conversion
• Customer Relationship Management
• Sales Follow-up
• Communication Skills
• Negotiation & Convincing Skills
• Complaint Handling
• Lead Management
• CRM / Excel

Performance Metrics:

• Number of calls and follow-ups completed
• Qualified leads generated
• Showroom visits / appointments
• Test-drive conversions
• Booking conversions
• Customer satisfaction and follow-up quality

Ideal Candidate: A confident and customer-friendly person who can communicate effectively over the phone, handle customer queries, consistently follow up with leads, and support the showroom sales team in converting enquiries into vehicle bookings.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person