CUSTOMER RELATION EXECUTIVE, CRE (LHM EVOLVE SDN BHD)

As a Customer Relations Executive (CRE) at LHM Evolve Sdn. Bhd., you will be responsible for providing professional and friendly customer service while ensuring a smooth and positive customer experience. You will communicate with customers, manage service appointments, coordinate with the relevant departments, and follow up on customer needs and service requirements.

Key Responsibilities:

• Welcome and attend to all walk-in customers in a friendly, courteous, and professional manner.
• Manage service appointments and respond to customer enquiries efficiently.
• Handle incoming calls promptly and professionally, preferably within three rings.
• Conduct regular customer follow-ups and service reminders through SMS and phone calls to encourage consistent service visits.
• Assist customers with their enquiries, requests, and concerns while ensuring appropriate follow-up.
• Coordinate with internal departments to ensure customer needs are addressed effectively.
• Maintain accurate and up-to-date customer information and service records.
• Adhere to company SOPs, customer service standards, and established guidelines at all times.
• Ensure every customer receives a professional and satisfactory experience when dealing with the company.

Job Requirements

• Minimum qualification of SPM, STPM, or Diploma in any field.

• Good interpersonal and communication skills with the ability to communicate confidently with different types of customers.

• Customer-oriented, responsible, and detail-oriented.

• Pleasant personality with a positive attitude and professional appearance.

• Able to work well both independently and as part of a team.

Working Hours

Monday – Saturday | 8:30 AM – 5:00 PM

Job Type

Full-time | Permanent

Benefits

• Maternity leave
• Parental leave
• Additional leave

Work Location

In person – LHM Evolve Sdn. Bhd.