Customer Relation Executive (LEXUS)

Key Responsibilities:

1. Oversee Order Management & DocumentationSupervise and ensure accuracy in sales order processing, official receipt issuance, and documentation compliance.

2. Regulatory Compliance & Vehicle Registration ManagementEnsure timely submission of e-Hakmilik and e-Daftar for new vehicle sales in line with JPJ and regulatory requirements.

3. Sales File Governance & Audit PreparednessOversee the closing and verification of sales files, ensuring completeness and readiness for internal/external audits.

4. Insurance Management & Strategic PartnershipsOversee issuance of insurance cover notes and ensure all policies align with customer requirements and company standards.

5. Customer Assurance & Renewal StrategyDesign and implement customer follow-up and renewal strategies to drive retention and customer satisfaction.

6. Operational Excellence & Continuous ImprovementIdentify gaps in sales administration processes and recommend improvements for efficiency, accuracy, and compliance.

7. Leadership & Stakeholder EngagementSupport management in strategic planning, reporting, and decision-making for sales administration.

8. Customer Relations & EngagementMonitor and analyze customer feedback, addressing escalated concerns and ensuring timely resolution.

9. Events and RoadshowsPlan and execute events or roadshows in a timely manner. Ensure to achieve leads and order targets.

10. Merchandise ManagementEnsure to always do stock check on all merchandise in a timely manner for both Lexus Outlets and replenish as and when needed.

11. Outlet ManagementEnsure outlet is always up to standard and ensure continuous housekeeping including F&B, cleanliness and vehicle conditions.

12. Undertake Ad-Hoc Duties as AssignedUndertake any other assignments as required and perform additional duties assigned by superiors when necessary.

Qualifications for Customer Relation Executive, Sales

1-      Diploma or Bachelor’s Degree in Marketing/Mass Communication/Business Administration or equivalent.

2-      At least three (3) years of working experience in CRM, customer service and marketing communication. Automotive line is preferred.

3-      Must be hands on, detail oriented and dedicated.

4-      Independent and able to work under pressure and multitasking environment.

5-      Ability to interact with all levels of people to address arising issues.

6-      Fluent written and spoken in English & Bahasa Melayu.

7-      Customer oriented with ability to interact with people effectively.

8-      Dynamic interpersonal skills with ability to manage the team.

9-      Responsible, meticulous and possess good working attitude.

10-  Strong interpersonal and communication skills.

11- Has own initiative and able to work independently and under pressure.