Customer Relation Management (Marketing)

Why You Should Build Your Career At Hasbul Brothers

• Expensive opportunity to learn business strategy from a business mentor!
• Allowance benefits, Health Insurance & Panel clinic provided!
• EPF/SOCSO/EIS provided!

Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to empowering entrepreneurs and businesses to achieve their full potential through innovative training and consulting solutions. This year, we are on a mission to guide over 5,000 entrepreneurs, and we are looking for passionate individuals to join us in making a difference. We are seeking a dynamic and experienced talent to join our team!

Here are the responsibilities:

• Manage and maintain the company's CRM and marketing database, ensuring all lead and customer information is accurate, updated, organized, and properly categorized.
• Manage incoming leads from various marketing channels such as Facebook Ads, Google Ads, WhatsApp, Telegram, website, events, webinars, and other campaigns.
• Conduct timely and systematic lead follow-ups through WhatsApp, phone calls, email, Telegram, or other relevant communication channels.
• Nurture and engage leads throughout the customer journey to increase lead conversion, appointment booking, program registration, and sales opportunities.
• Segment leads based on source, interest, customer profile, engagement level, program interest, and sales stage to support targeted marketing activities.
• Monitor and update lead status throughout the marketing and sales funnel, including New Lead, Contacted, Follow-Up, Qualified, Appointment, Converted, Lost, and Re-engagement.
• Work closely with the Marketing and Sales teams to ensure qualified leads are properly handed over and followed up.
• Identify inactive, cold, or unresponsive leads and execute re-engagement campaigns to bring potential customers back into the funnel.
• Assist in preparing and executing CRM marketing campaigns, including WhatsApp broadcasts, email campaigns, Telegram campaigns, customer reminders, promotions, and follow-up sequences.
• Prepare regular CRM and lead management reports for management, including lead sources, lead status, follow-up performance, conversion performance, and database growth.
• Analyze customer and lead data to identify patterns, opportunities, and areas for improvement in the marketing and sales funnel.

Desired Skills & Requirements:

• Diploma or Bachelor's Degree in Marketing, Business Administration, Communications, Digital Marketing, or a related field.
• Minimum 1–3 years of experience in CRM, digital marketing, sales administration, customer relationship management, telemarketing, lead management, or a related role.
• Experience managing marketing leads and customer databases is an added advantage.
• Familiarity with CRM systems, lead management platforms, Google Sheets/Excel, WhatsApp Business, email marketing tools, or marketing automation platforms.
• Strong understanding of marketing funnels, lead nurturing, customer journeys, and lead conversion processes.
• Good communication and follow-up skills in both Bahasa Malaysia and English.
• Strong interpersonal skills and the ability to communicate professionally with prospects and customers.
• Comfortable conducting follow-ups through WhatsApp, phone calls, email, and other communication channels.
• Strong attention to detail when managing customer information and marketing databases.
• Ability to organize, track, and manage a large number of leads systematically.
• Strong analytical and problem-solving skills with the ability to interpret basic marketing and CRM data.
• Proactive, persistent, and results-oriented, especially when following up with leads.
• Able to work closely with Marketing, Sales, Creative, and Training teams.
• Good time management skills and ability to manage multiple campaigns, leads, and follow-up activities simultaneously.

Statutory Contributions:

• Employee Provident Fund (EPF/KWSP)
• SOCSO (PERKESO) & EIS

Other Employee Benefits:

• Flexible Working Schedule
• Panel Clinic
• Medical Health Insurance Coverage
• Parking Allowance
• Meal Allowance
• Parking Allowance
• Mileages claim
• Yearly Bonus
• Team Retreat
• Professional Development
• Training Provided
• Career Growth and Opportunity
• Expensive opportunity to learn business strategy from a business mentor!

Kindly submit your resume and application to email [email protected] or contact us at 011-65059315 (HR).