Customer Relation Manager (M/W)

Job DescriptionWHAT YOU'LL DOYou will lead and drive the People Relations agenda across the market, ensuring compliance, supporting business goals, and creating an outstanding colleague experience.

Managing labour law, industrial relations, union and works council relationships, and collective bargaining negotiations.

Ensuring compliance with local legislation, policies, and internal governance processes.

Leading and developing the local People Relations team.

Analysing people data and market trends to identify risks, opportunities, and solutions that support business success.

Collaborating with Global People Relations teams to implement and adapt policies, frameworks, and guidelines locally.

WHO YOU'LL WORK WITHYou will be part of the People function and work closely with Market Management Teams, People Business Partners, Legal teams, Security teams, Global People Relations, employee representatives, unions, and leaders across the organisation.

Qualified lawyer with expertise and professional qualifications in Labour Law, Industrial Relations, or related fields.

A minimum of 5 years' experience leading and developing teams and extensive experience within People Relations, Employee Relations, Labour Relations, or Human Resources.

Strong stakeholder management skills with the ability to build trust and credibility across all levels of the organisation.

Strong analytical skills with the ability to leverage data and insights to support decision-making.

Professional proficiency in English.

Spanish is required; WHO WE AREH&M Group is a global company of strong fashion brands and ventures.

Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions.

We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company.

25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).

H&M Incentive Program (HIP) – a global program rewarding long-term dedication.

Enjoy access to Benefits at Work, the online shopping benefits club with special discounts for all H&M people.

Access to GoFluent, a language learning platform for comprehensive language training catered to your professional needs.

Access to private health insurance.

Additional InformationTo manage applications for roles with leadership responsibilities, we use an online assessment method.

If you experience any difficulties or prefer an alternative assessment method, please contact ******.

For more information on how we process your personal data, please see our Privacy Notice.

We are committed to a recruitment process that is fair, equitable, and based on competency.

As part of our Equality Plan, at H&M we promote genuine equal opportunities for women and men in all recruitment and professional development processes.

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