Customer Relation Offer (CRO) cum Site Admin

Customer Relations Officer (CRO) cum Site Admin

Job Responsibilities

• Attend to residents’ feedback, enquiries and complaints.
• Liaise with residents, neighbouring institutions and relevant stakeholders.
• Follow up on feedback and coordinate with the project team for resolution.
• Maintain records of feedback cases and prepare weekly reports.
• Coordinate and distribute notices to residents and surrounding areas.
• Assist the Project Manager with daily administrative work and meeting coordination.
• Handle site office administration, documentation, data entry and manpower-related matters.
• Maintain proper filing and project records.
• Perform other ad-hoc duties as assigned by the Superior/Management.

Requirements

• Diploma/Certificate in Business Administration, Customer Service, Construction or related field.
• Minimum 2 years of relevant experience.
• Construction/HDB project experience preferred.
• Good communication and interpersonal skills.
• Able to handle residents’ feedback and complaints professionally.
• Proficient in Microsoft Office.
• Good organisational and coordination skills.
• Able to work independently and as part of a team.
• Good command of English.
• Willing to work on-site.