Customer Relation Officer

We are looking for a Customer Relations Officer who will provide exceptional customer service and build strong relationships with our valued GAC customers and clients.

Key Responsibilities

• Accommodate and assist appointment and walk-in customers.
• Build and maintain positive customer relationships.
• Collect and process customer survey forms and feedback.
• Offer relevant services such as insurance, emergency road assistance, and extended warranty.
• Remind customers about their 1,000 km check-up.
• Prepare customer estimates, quotations, and job orders.
• Monitor service appointments and customer show-up rates.
• Conduct customer calls to confirm appointments and support service sales generation.
• Maintain accurate and complete customer information and databases.
• Prepare customer relationship management reports and required business reports.
• Represent ZOOMHUB, INC. – GAC BGC in meetings and customer relationship-related activities.
• Ensure compliance with company and GAC policies, systems, and procedures.
• Attend relevant training and development programs.
• Perform other related duties as assigned by management.

Qualifications

• Graduate of a Bachelor's Degree in Business Administration, Marketing, Management, or a related field.
• Experience in customer service, customer relations, automotive, sales, or service operations is an advantage.
• Strong verbal and written communication skills.
• Good customer service and relationship-building skills.
• Proficient in Microsoft Office and computer applications.
• Strong organizational, problem-solving, and time-management skills.
• Detail-oriented, responsible, reliable, and results-oriented.
• Flexible, adaptable, and able to work effectively with a team.
• Professional, confident, and customer-focused personality.