Customer Relation Officer

Role Description

This is a full-time, on-site role for a Customer Relation, based in Jakarta, Indonesia. The role involves managing and nurturing client relationships, ensuring customer satisfaction, and addressing inquiries with professionalism. On a daily basis, the Customer Relation will provide support to customers, resolve concerns, monitor service quality, and coordinate with internal teams to deliver an exceptional client experience.

Qualifications

• Proven Interpersonal Skills and the ability to build strong client relationships
• Experience in Customer Satisfaction and Customer Support processes
• Strong Analytical Skills to assess client needs and provide tailored solutions
• Proficiency in Client Relations management and handling customer inquiries
• Excellent verbal and written communication skills in Bahasa Indonesia and English
• Problem-solving capabilities and a proactive approach to improving customer experiences
• Prior experience in customer service or a client-facing role is a plus
• Bachelor's degree in Communications, Business, or a related field preferred

Work Location: In person