Customer Relation Officer

Company Description

VIFX Career is a growing organization focused on supporting professionals in building sustainable and rewarding careers. The company offers services and programs designed to connect talent with opportunities, helping individuals navigate changing job markets and develop in-demand skills. VIFX Career values strong client relationships, service excellence, and continuous improvement in all interactions. Team members are encouraged to collaborate, share ideas, and contribute to a positive, inclusive work environment. Working at VIFX Career provides opportunities to develop professionally while making a meaningful impact on clients’ career journeys.

Role Description

The Customer Relation Officer is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for handling customer inquiries, providing timely support, and ensuring a positive experience across various communication channels. The Customer Relation Officer will maintain and strengthen client relationships, follow up on feedback, and work to increase overall customer satisfaction. Day-to-day tasks include responding to questions and concerns, documenting interactions, analyzing recurring issues, and coordinating with internal teams to resolve problems efficiently. The role also involves preparing simple reports on customer trends, suggesting improvements to service processes, and representing VIFX Career with professionalism and empathy in every interaction.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to build trust and rapport with diverse clients.
• Candidates should possess customer support and client relations skills to manage inquiries, maintain relationships, and handle escalations effectively.
• Candidates should possess customer satisfaction skills, with a focus on service quality, responsiveness, and follow-through.
• Candidates should possess analytical skills to interpret customer feedback, identify patterns, and support data-driven improvements.
• Candidates should demonstrate clear verbal and written communication skills in English and Indonesian.
• Candidates should have strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously.
• Prior experience in customer service, client success, or a similar role is preferred.
• A diploma or bachelor’s degree in Business, Communications, or a related field is beneficial.