Customer Relation Officer (Frontline)

• Reputable organisation
• Great company benefits and salary package (with Bonuses)
• Great career exposure

As a Customer Relation Officer, you will be responsible for the following duties:

• Play a vital role in creating a memorable experience for customers by delivering quality service and ensuring their comfort and satisfaction.
• Welcome customers upon arrival and ensure a smooth process while handling various customer requests and enquiries.
• Assist customers with special needs, including individuals with reduced mobility, non-English-speaking customers and unaccompanied minors.
• Provide personalised customer service in exclusive premier lounges, including greeting and welcoming guests at the reception area, providing meet-and-greet services, and proactively attending to their needs to ensure a comfortable experience.
• Handle customer enquiries, feedback and complaints professionally, providing timely assistance and appropriate solutions.
• Maintain a high standard of service delivery by demonstrating professionalism, empathy and a customer-oriented approach.

Requirements:

• Excellent customer service skills, with the ability to understand customer needs and deliver a positive service experience.
• Good problem-solving skills and the ability to handle challenging situations calmly and professionally.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume viaemail**: [email protected]**

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777