Customer Relation Officers

Role Description

The Customer Relations Team member will handle day-to-day communication with learners and community members, ensuring a positive experience across all touchpoints and channels. Responsibilities include responding to inquiries, providing timely customer support, and assisting users with onboarding, platform navigation, and issue resolution. The role also involves monitoring feedback, contributing to customer satisfaction and retention initiatives, and collaborating with internal teams to improve services and content. This is a full-time, on-site role based in Jakarta, Indonesia, requiring close coordination with the team at the Sudirman office.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
• Candidates should possess solid Communication skills to interact clearly and professionally with customers and internal teams.
• Candidates should possess Customer Satisfaction and Customer Retention skills to help build long-term relationships and enhance user loyalty.
• Relevant experience in customer-facing roles, preferably in education, fintech, or digital platforms.
• Ability to work on-site in South Jakarta, manage multiple tasks, and maintain accuracy and responsiveness.
• Familiarity with trading or an interest in financial education is an advantage.
• Proficiency in Indonesian and basic English communication is beneficial.

Jenis Pekerjaan: Penuh Waktu, Paruh Waktu, Magang, Kontrak, Fresh Grad

Pertanyaan Lamaran:

• Apakah Anda memiliki pengalaman kerja di bidang Customer Relation, Sales, Telesales, atau Account Executive?

• Berapa ekspektasi gaji yang Anda harapkan untuk posisi ini?

• Apakah Anda bersedia bekerja dengan sistem target dan lingkungan kerja yang dinamis?

• Berapa usia Anda saat ini?

• Jika lolos ke tahap berikutnya, kapan Anda tersedia untuk mengikuti proses interview?

Mohon informasikan domisili tempat tinggal Anda saat ini.

Lokasi Kerja: Tatap muka