Customer Relation Staff

CUSTOMER RELATIONS STAFFJob Description

We are looking for a communicative, customer-oriented, and relationship-focused individual to join our team as a Customer Relations Staff.

In this role, you will be responsible for maintaining relationships with prospective and existing clients, providing information and consultation regarding the company's products and services, and ensuring that every client receives a positive, responsive, and professional experience.

Key Responsibilities

• Follow up with prospective clients through phone calls, chat platforms, and face-to-face meetings using company-provided databases.
• Provide information, education, and consultation regarding the company's products and services in the futures trading industry.
• Build, maintain, and develop strong relationships with prospective and existing clients.
• Handle client inquiries, requests, and complaints professionally and provide appropriate solutions.
• Collaborate with the Sales and Marketing teams to support client acquisition and business development activities.
• Professionally and persuasively explain and present the company's products, transaction mechanisms, and service advantages.
• Identify client needs and provide relevant product or service recommendations.
• Deliver excellent customer service to create a positive customer experience and build long-term business relationships.
• Ensure all client communications, follow-up activities, and customer data are properly documented in accordance with company standards.
• Maintain service quality and customer satisfaction through responsive, solution-oriented, and professional communication.

Qualifications

• Minimum education of Senior High School/Vocational High School (SMA/SMK) or equivalent; Diploma (D3) or Bachelor's Degree (S1) is a plus.
• At least 1 year of experience in Customer Relations, Customer Service, Sales, Marketing, or a related field.
• Strong communication, interpersonal, and relationship-building skills.
• Professional appearance with a strong customer-service orientation.
• Able to work effectively in a dynamic, fast-paced, and target-oriented environment.
• Fast learner, proactive, highly motivated, and willing to take initiative.
• Able to build and maintain long-term relationships with clients.
• Willing to work with performance targets and adapt to evolving business needs.
• Strong negotiation and problem-solving skills are a plus.
• Experience as a Sales Consultant, Account Executive, Telesales Representative, Relationship Officer, Customer Service Representative, or similar role is preferred.

Benefits

• Competitive base salary.
• Performance-based incentives and bonuses.
• Ongoing training and professional development programs.
• Promotion opportunities and a clear career development path.
• Professional, supportive, and collaborative working environment.
• Opportunity to build a career in the financial services and futures trading industry.
• Regular employee engagement and team-building activities.

Application Question(s):

• Apakah Anda berdomisili di Jakarta Selatan? Jika tidak, sebutkan lokasi tempat tinggal dan estimasi jaraknya dari Satrio Tower.
• Kapan Anda dapat mulai bekerja?

Work Location: In person