Customer Relation Staff

Company Description

PT. Victory International Futures (Branch Satrio Tower) is a regulated financial services company in Indonesia, operating as an official broker. The company provides online trading services for various financial instruments, including forex, stock indices, commodities, and CFDs. Clients benefit from access to up-to-date market insights, educational programs, and mentoring to support their development as traders and investors. PT. Victory International Futures operates under Indonesian regulations and government oversight, emphasizing fund security, transparent transactions, and adherence to operational standards.

Role Description The Customer Relation Officer is a full-time, on-site role based at PT. Victory International Futures, Branch Satrio Tower, in Jakarta, Indonesia. This role is responsible for managing client relationships, responding to inquiries, and providing timely customer support across various communication channels. The Customer Relation Officer will assist clients in understanding company services and trading products, help resolve issues, and ensure a positive customer experience. Daily activities include maintaining accurate client records, monitoring customer satisfaction, coordinating with internal teams to follow up on client needs, and supporting client onboarding and education. The role also involves gathering feedback, identifying opportunities to improve service quality, and contributing to initiatives that strengthen long-term client loyalty.

Qualifications

• Strong interpersonal skills and client relations abilities, with a focus on building trust and long-term partnerships.
• Experience in customer support and customer satisfaction, including handling inquiries, complaints, and service recovery.
• Analytical skills to understand client needs, interpret feedback, and provide insights to improve customer experience.
• Clear and professional communication skills in written and spoken formats; proficiency in Bahasa Indonesia, with English capability preferred.
• Previous experience in financial services, brokerage, or related industries is an advantage.
• Ability to work on-site in Jakarta, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
• Basic understanding of online trading platforms and financial instruments (forex, indices, commodities, CFDs) is beneficial.
• Diploma or Bachelor’s degree in Business, Finance, Communications, or a related field preferred.