Customer Relation Staff

Company Description Viction.id (Victory Education) is an education-focused trading platform dedicated to helping Gen Z and millennials understand trading through research-based and strategy-driven learning. The company offers simple, engaging, and relatable content across YouTube, social media, and its website, supported by real-time insights and mentorship from industry experts. Located in Sudirman, South Jakarta, Viction.id provides an accessible environment for learners who want to build confidence and knowledge in trading. The team is committed to promoting smart, informed trading decisions rather than impulsive or fear-driven behavior. Joining Viction.id means contributing to a mission that places education at the center of trading success.

Role Description The Customer Relation Staff role is a full-time, on-site position based in Jakarta, Indonesia. This role involves responding to inquiries across multiple channels, such as email, chat, social media, and phone, to provide timely and accurate information about Viction.id’s educational services. The Customer Relation Staff will support learners throughout their journey, handle feedback and concerns, and help improve overall customer satisfaction and retention. Daily tasks include maintaining detailed records of interactions, coordinating with internal teams to resolve issues, and proactively sharing updates, resources, and guidance with customers. The role also includes contributing to customer experience initiatives, assisting in community engagement activities, and ensuring that every interaction reflects the company’s commitment to education and support.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and guide learners effectively.
• Candidates should possess solid Customer Satisfaction and Customer Retention skills to build long-term relationships and encourage continued engagement with the platform.
• Candidates should possess excellent Communication skills, both written and verbal, to interact clearly and professionally across multiple channels.
• Relevant experience in education, trading, or digital platforms is beneficial, along with the ability to work collaboratively in a fast-paced environment.
• A diploma or bachelor’s degree in a related field (e.g., Communications, Business, Marketing, or Education) is preferred, and proficiency in Bahasa Indonesia and English is an advantage.