Customer Relations Administrator

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Administrator. As a Customer Relations Administrator you will be responsible for assisting customers seeking to liquidate or take distributions from their holdings of precious metals. This is a dynamic role that requires excellent communication skills, strong follow-up, and a passion for helping customers achieve their goals.

Duties:

• Contact customers by phone to verify information for distributions or liquidations.
• Use systems to access the customer's account to verify metals details.
• Obtain liquidation bids when necessary.
• Communicate with other departments required to complete distribution processes.
• Create necessary invoices for transactions.
• Email forms to the customer through DocuSign.
• Addressing customer questions or concerns and walking them through the process.
• Maintain all liquidation or distribution information in an Excel spreadsheet.
• Prepare and submit relevant electronic paperwork to facilitate the sale of assets.

Skills and Qualifications:

• Ability to manage a high volume of “In Process” transactions.
• Basic competency in Excel and ability to learn internal and external systems to facilitate transactions.
• Exceptional attention to detail and customer service attitude.
• Impeccable work ethic and communications skills (bother verbally and in writing).
• Must be a self-starter with the ability to multitask.
• Excellent follow-up and organizational skills.
• Ability to prioritize competing tasks in a fast-paced, dynamic corporate environment.