Customer Relations & Acquisition Associate

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building lasting relationships? If so, we want to hear from you!

What You'll Do:

• Engage with existing and potential customers and drivers to provide world-class support.
• Offer guidance on our services, tariffs, registration, and app usage.
• Handle inquiries, troubleshoot operational issues, and escalate complex cases when necessary.
• Reach out proactively through outbound calls to share promotions, updates, and special offers.
• Gather and analyze feedback to improve customer and driver satisfaction.
• Support initiatives for customer and driver acquisition and retention.
• Maintain accurate records in our internal systems and prepare basic reports.
• Collaborate with team members to resolve operational challenges.
• Meet and exceed KPIs and operational goals.

What We’re Looking For:

• Basic knowledge of Excel or Google Spreadsheets.
• Experience with CRM or customer management systems is a plus.
• Proficient in English.
• Excellent communication and interpersonal skills.
• Results-driven and comfortable working with KPIs.
• Team player with a positive attitude.

What We Offer:

• Competitive salary.
• Performance-based bonuses.
• 5-day working week, 9AM - 6PM.
• Comprehensive training and mentorship from experienced managers.
• Opportunities for career advancement.
• A supportive and dynamic work environment.
• A vibrant, tech-savvy workplace with access to CRM tools, messaging platforms, and news updates.