Customer Relations & Admin Officer

Responsibilities

1. Administrative Support & Office Operations:

• Provide comprehensive administrative support to management and various departments (e.g., scheduling meetings, preparing reports, managing correspondence).
• Oversee daily office operations to ensure smooth workflow, efficient resource use, and compliance with procedures.
• Maintain and organize company records, files, documentation, and customer interaction logs (CRM system).
• Manage office supplies and equipment procurement, maintaining inventory and cost-effectiveness.
• Assist with other ad-hoc administrative or operational tasks as required.

2. Communication & Collaboration:

• Facilitate effective communication and collaboration between departments.
• Act as a point of contact to promote efficient information flow across the organization.

3. Customer Service:

• Provide excellent customer service and support to existing clients, ensuring high satisfaction and retention.
• Proactively identify and address customer needs and concerns in a timely, professional manner.
• Achieve individual and team-based sales and customer service targets and KPIs.
• Committed to providing exceptional customer service.

4. Event & Project Coordination:

• Assist in organizing corporate events, meetings, training sessions, and manage logistics for successful execution.
• Participate in the actual operation of courses, including rotating shifts if required.
• Collaborate with the marketing team to develop effective sales and customer service strategies.

5. Continuous Improvement & Industry Awareness:

• Stay up-to-date on company products/services, industry trends, and competitor offerings.

Requirements / Qualifications

• Higher diploma or above in Business Administration, Management, or a related field (fresh graduates welcomed).
• 1-3 years of experience in sales, customer service, or a client-facing role.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational, multitasking, problem-solving, and critical thinking abilities.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant software.
• Attention to detail and commitment to exceptional customer service.
• Ability to work independently and collaboratively in a team environment.
• Proactive, detail-oriented, and organized.
• Willingness to work in shifts.
• Familiarity with the forex market/algorithmic trading is preferred.