Customer Relations and Database Management Assistant

Database Management

1. Encoding and updating of customer information

2. Maintaining the completeness and accuracy of PGA Cars database

3. Updating license plate numbers, new addresses, customer privacy, new customer information

4. Updating Data Quality and lead management in C@P (Porsche)

5. Service reminder list for Service Advisers

6. Monitoring service history of cars

7. Generate list for sales prospecting

8. Events registration

Customer Experience Management

1. Audi CEM (Customer Experience Management) Sales and aftersales listing

Customer Loyalty and Retention

1. Thank you letters

2. Preparing birthday gift list

3. Preparing Holiday gift list

4. Preparing Magazine distribution list

5. Direct mailing thru Viber/ SMS

• Marketing campaigns

• Holiday greetings

• Events and announcements