Customer Relations Assistant

Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.

Duties:

· Answer phone and take orders from customers

· Document customer’s orders (Sales Order, Sales Invoice) properly

• Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.

· Contact customers if an item is out of stock to determine a resolution

· Answer question of customers regarding our products and usage

· Address problem on orders and customer complaints

· Coordinate with Sales, R&D and Operations regarding processed items, developmental products and product allocation.

· Recommend and direct product substitution

· Monitor inventory status of critical items

· Turn-over documents smoothly (invoices, credit memos, return slips)

· Prepare daily sales report

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person