Customer Relations Assistant – Service Department

About the role

We are looking for a pleasant, responsible and customer-oriented Customer Relations Assistant to join our Proton Service Department.

Key responsibilities

• Conduct service reminders through SMS, WhatsApp and phone calls.
• Manage customer appointments and assist with workshop capacity planning.
• Conduct post-service follow-ups and monitor customer satisfaction.
• Handle customer feedback and complaints, identify root causes and recommend improvements.
• Escalate important or unresolved customer concerns to the Service Manager and Management.
• Coordinate with Service Advisors, Technicians and the Parts Department for effective customer support.
• Maintain accurate customer records and ensure customer information is kept confidential.
• Arrange customer appointments and parts coordination for Product Update and service campaigns.
• Prepare customer satisfaction reports and perform other related duties when required.

About you

• Minimum Diploma in Business Administration, Marketing, Communication or a related field.
• Fresh graduates are welcome to apply.
• Customer service, frontline or automotive experience is an added advantage.
• Pleasant, patient and customer-oriented personality.
• Good communication and interpersonal skills.
• Able to handle customer complaints calmly and professionally.
• Computer literate and familiar with Microsoft Office, Google Workspace, email and WhatsApp.
• Must possess a valid driving license and own transportation.
• Able to work independently and as part of a team.
• Able to work on weekends or public holidays when required.

Benefits

• EPF, SOCSO and EIS contributions
• Annual leave and medical leave
• Performance bonus
• Allowance, where applicable
• Training and career development opportunities

About us

Setia Auto Drive Sdn Bhd operates a Proton 3S in Seremban, Negeri Sembilan. We are committed to delivering reliable after-sales service and an excellent customer experience.

How to apply

Please send your updated resume to:

Email: [email protected]
Subject: Application for Customer Relations Assistant

Alternatively, contact:

Mr David Lo
Service Manager
Call/WhatsApp: [+60 18-250 7784](tel:+60 18-250 7784)