Customer Relations Associate

Are you E.P.I.C?!

Do you display E mpathy, P assion, I ntegrity, and C ommitment? If YES, join us at HSS where we seek team members who put people first and embody these core values every day.

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you!

About the Position

• Answer and direct incoming calls, emails, and messages with professionalism.

• Assist customers with billing inquiries, payments, and account questions.

• Process payments, set up payment plans, and review accounts for accuracy.

• Document all customer interactions and maintain up-to-date account records.

• Educate patients on equipment use and troubleshooting.

• Support the team with administrative tasks and share findings or trends with supervisors.

• Assist with other duties as needed to support our mission and values.

What We’re Looking For

• High school diploma or GED required; associate degree preferred.

• Previous experience in medical reimbursement or medical office customer service preferred.

Qualifications for Success

• Strong organizational and time management skills; able to follow tasks through to completion.

• Flexible and adaptable in a fast-paced, changing environment.

• Ability to build positive, results-driven relationships.

• Professional, friendly, and customer-focused demeanor.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office (Outlook, Word, Excel).

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well

• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked

• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays

• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program

• Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs

• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $19.00 - $21.00 per hour, dependent on experience

Schedule

• 8:30am – 5:00pm, Monday - Friday

Location

• Niagara Falls, NY