Customer Relations Associate - Day Shift AU/NZ collections

Join Our Australian & New Zealand Collections Team

At Credit Corp Group, we're not your typical debt collection company.

We have two core business streams: debt purchasing and consumer lending. With operations across Australia, New Zealand, the United States, and Philippines as we continue to achieve strong growth year after year.

Always ahead and at the heart of everything we do is a commitment to fairness, respect, and inclusion for both our customers and our people.

About the Role

As a Customer Relationship Associate (Collections), you will be at the forefront of our business, helping customers find practical and sustainable solutions to manage their financial obligations.

This is a dynamic role that combines investigation, problem-solving, and customer engagement. You will manage your own portfolio of accounts, spending:

• Part of your time researching, investigating and locating your customers
• Part of your time negotiating suitable repayment arrangements and supporting customers through financial challenges

If you are naturally curious, solutions-focused, and enjoy helping people while achieving goals, this could be the perfect opportunity for you.

What's in It for You?

• Philippines Day shift schedule aligned with Australian & New Zealand business hours
• Comprehensive paid training before you start
• Life insurance coverage from Day 1
• HMO coverage on your first day, with dependent coverage upon tenure
• Retirement package to help secure your future
• Free daily breakfast choices and fresh fruits weekly
• Career development and advancement opportunities
• Competitive monthly compensation package (basic salary + tax-free allowances)
• Performance incentives and salary adjustments based on results
• A supportive, people-first culture that promotes work-life balance

What We're Looking For

• Willing to work onsite at our Ayala, Makati office
• Available to work on an Australian time zone schedule (day shift)
• Goal-oriented and results-driven
• Strong English communication skills
• Competitive, respectful, and empathetic in dealing with customers
• Must have authenticated SSS, PhilHealth, Pag-IBIG, and TIN numbers, along with two valid IDs, ready before application

No Collections Experience? No Problem.

You don't need previous debt collection experience to succeed with us.

We value attitude, potential, and willingness to learn over years of experience. If you are confident in your communication skills, enjoy solving problems, and are motivated to achieve results, we'd love to hear from you.

Build a Career, Not Just a Job

Many of our leaders started their careers with Credit Corp as Customer Relationship Associates. When we talk about career growth, we truly mean it—we invest in our people and provide real opportunities for advancement.

Ready to start your next career move?

Join our growing Australian & New Zealand Collections Team today and build a rewarding career with CreditCorp Inc.