Customer Relations Associate (Order Management)

Company description:

We support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.

Job description:

Turn every order into a seamless customer experience.

Help deliver reliable customer service by ensuring sales orders are processed accurately, efficiently, and on time. As a Customer Relationship Management Associate, you will support daily order management activities, maintain accurate customer and order records, and coordinate with internal teams to resolve order-related concerns. This entry-level opportunity is ideal for someone who enjoys working with data, solving routine problems, and building their skills in customer service, supply chain, and ERP/CRM systems.

Your role

• Receive, review, and process customer sales orders using SAP, CRM platforms, email, and other approved tools.
• Verify order details, including customer information, materials, quantities, delivery requirements, and purchase-order references.
• Check required documents and approvals to ensure orders are complete and ready for processing.
• Monitor assigned order queues and ensure requests are handled accurately and within agreed turnaround times.
• Provide order acknowledgements, request missing information, and share status updates with customers and internal teams.
• Identify order discrepancies, missing details, and system issues, escalating concerns when needed.
• Maintain accurate order records, transaction notes, and supporting documents in line with company procedures and data-privacy requirements.

Profile description:

Must-have

• Bachelor's degree in Business, Supply Chain, Management, Finance, Logistics, or a related field. Fresh graduates are welcome to apply.
• Good written and verbal English communication skills.
• Basic Microsoft Excel skills, including sorting, filtering, and using formulas.
• Strong attention to detail and a commitment to accurate, timely work.
• Willingness to learn, follow established procedures, and work in a structured, service-level-driven environment.

Nice-to-have

• 1-2 years of experience in customer service, order processing, sales support, supply chain, BPO, or shared services.
• Exposure to SAP, Salesforce, or other ERP/CRM and order-processing systems.
• Experience handling customer requests, reviewing transaction details, or maintaining business records.

We offer:

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid work setup.