Customer Relations Co-Worker (Shopping Experience)

Job Summary

Customer Relations Co-Worker (Shopping Experience)-Part Time at IKEA

This is a part time position for 24 hours/week and it will be on fixed term contract basis.

Responsibilities

• Optimise the relationship with our customers to drive sales growth and sustained long-term profitability
• Ensuring you know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers
• Understanding the importance of accurate stock inventory and how my own actions impact on this.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers shopping experience.
• Contributing to department s action plan and taking ownership for your part in its delivery.
• Listening to feedback from customers when it is given and passing this on to your manager.
• Working with managers to identify solutions to customer issues.
• Should know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
• Should have an overview of the store action plan and understand how the Customer Relations action plan supports this.
• Know our daily and weekly service targets and this drives me to improve our service delivery.
• Understand the impact of your actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
• Should follow cash handling procedures to ensure the security of all monies received.

Requirements

• As a person you are passionate about people, business, IKEA s purpose and continuously driving better performance.
• You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
• You should have ability to use and take personal initiative and ability to make decisions. You should demonstrate a polite and friendly manner and be enthusiastic about work and working with others in a team.
• You should have experience of working in a fast-paced environment. You should be assertive and able to remain calm and controlled when faced with emotional customers under stressful times. You should have the ability to prioritise and organise own work to make efficient use of time available.
• IKEA values should reflect own values and give you energy. You should be passionate about growing business and people together using the experience and skills of our people in the best way.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.