Customer Relations Coordinator

Customer Relations Coordinator

Job Summary

M&K Renovations is seeking an organized, dependable, and proactive Customer Relations Coordinator to support the Office Manager and CEO while helping customers navigate the design, selections, and preconstruction process.

Our projects include high-end residential kitchens, bathrooms, basements, and additions, along with some light commercial work. This position combines customer communication, project coordination, CRM management, and daily administrative support. The ideal candidate communicates professionally, maintains accurate records, and follows through to keep customers informed and projects moving forward.

Responsibilities

Customer Communication and Selections

• Serve as a regular point of contact for customers during the design, selections, and preconstruction process.
• Communicate next steps, coordinate appointments, and follow up on outstanding decisions and information.
• Track selections for cabinetry, countertops, tile, flooring, plumbing fixtures, lighting, hardware, and other finishes.
• Collect product links, model numbers, finish choices, and supporting documents.
• Maintain selection sheets and monitor deadlines to help customers complete decisions on schedule.
• Coordinate with designers, vendors, and internal team members to obtain information and answer customer questions.
• Bring unresolved questions, missing selections, and potential delays to the appropriate team member.
• Help ensure approved selections and design documents are complete and available before construction.

CRM and Project Coordination

• Upload and organize customer information, estimates, contracts, plans, selections, photos, and other project documents within the CRM.
• Maintain accurate customer and project records, update project stages, and track outstanding tasks.
• Help move projects through the CRM workflow by coordinating required information, documentation, and follow-up.
• Track progress through design, selections, and preconstruction, and flag items that could delay the construction handoff.
• Prepare project status summaries for the CEO and Office Manager.
• Document customer communications, meeting notes, decisions, and follow-up items.

Administrative and Office Support

• Provide daily administrative support to the CEO and Office Manager.
• Answer incoming calls professionally, document inquiries, and route messages to the appropriate team member.
• Assist with customer intake, scheduling, email correspondence, and document preparation.
• Coordinate meetings and maintain calendars and follow-up reminders.
• Maintain organized electronic files and office records.
• Assist with scanning, filing, printing, and assembling project documents.
• Monitor office supplies and assist with replenishment.
• Perform local office errands, document deliveries, and supply pickups as assigned.

Requirements

• Strong customer service skills and a professional, approachable manner.
• Clear written and verbal communication.
• Excellent organization, attention to detail, and consistent follow-through.
• Ability to manage multiple priorities and meet deadlines.
• Comfort using CRM systems, spreadsheets, email, calendars, and document-management tools.
• Ability to work independently and collaborate with leadership, designers, vendors, and project teams.
• Discretion when handling confidential customer and company information.
• Reliable transportation and a valid driver’s license for assigned local errands.
• Previous customer service, administrative, or project coordination experience preferred.
• Experience in construction, remodeling, interior design, or customer selections is a plus.

Join a team that values accountability, proactive communication, and a well-organized customer experience from initial planning through project completion.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Work from home

Work Location: Hybrid remote in Malvern, PA 19355