Customer Relations Executive

About the role

Join our team as a Customer Relations Executive and be part of a team that puts customers first.

Key responsibilities

• Handle customer enquiries, complaints, and service requests across multiple channels
• Coordinate service cases with customers, dealers, sales teams, and service teams
• Manage service records, job sheets, invoices, payments, and documentation
• Follow up on pending cases and ensure timely resolution
• Conduct customer satisfaction (CSI) surveys and gather valuable feedback
• Support spare parts/product orders and provide product & pricing information
• Identify opportunities to improve our customer service processes and experience

About you

• Strong communication and interpersonal skills
• Customer-focused mindset with a problem-solving attitude
• Good organisational and follow-up skills
• Comfortable handling multiple tasks and service cases
• Experience in customer service, after-sales service, or a related field will be an advantage