Customer Relations Executive

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Collaborate with internal teams to improve overall customer experience.
• Develop and maintain strong relationships with customers.
• Identify and escalate potential issues to senior management.
• Analyze customer feedback and suggest improvements.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.
• A graduate degree is required.
• At least 6 months of banking experience is mandatory.