Customer Relations Executive

Company Description Vplus Global Jakarta operates under PT Victory International Futures, a licensed and regulated entity overseen by BAPPEBTI. Established in 2020, Vplus focuses on empowering clients in planning their trading and investment activities. As a digital platform affiliated with PT Victory International Futures, Vplus offers dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. The company’s services are designed to help clients become better prepared and more confident in facing challenges in the trading world. Team members collaborate in a fast-paced environment that combines financial expertise with client-focused support.

Role Description The Customer Relations Executive is a full-time, on-site position based in Jakarta, Indonesia. This role is responsible for building and maintaining strong relationships with clients, responding to inquiries, and providing clear information about Vplus products and services. Day-to-day activities include handling client communications via phone, email, and digital platforms, resolving issues, and ensuring a positive client experience. The Customer Relations Executive will proactively monitor client satisfaction, gather feedback, and coordinate with internal teams to address client needs. The role also involves supporting client onboarding, explaining platform features, and contributing to continuous improvement in customer service processes.

Qualifications

• Candidates should possess strong Interpersonal Skills and Client Relations capabilities.
• Candidates should possess skills in Customer Service and Customer Satisfaction management.
• Candidates should possess clear and professional Communication skills.
• Relevant experience in financial services, trading platforms, or customer-facing roles is beneficial.
• Ability to work on-site in Jakarta, manage multiple tasks, and maintain attention to detail.
• Comfort with digital tools and CRM systems; fluency in Indonesian and proficiency in English are advantageous.
• Diploma or bachelor’s degree in Business, Communications, or a related field is preferred.