CUSTOMER RELATIONS EXECUTIVE

Key Responsibilities

1. Handle customer queries through phone and email, ensuring 95%+ of queries are responded to within the defined service timeframe.
2. Acknowledge and register 100% of customer grievances, with complaints resolved or escalated within the agreed SLA/TAT.
3. Maintain a first-response time for emails and customer complaints.
4. Follow up on open issues and achieve 90%+ on-time grievance resolution within the committed timeline.
5. Maintain accurate records of 100% of customer interactions, complaints, feedback, and resolutions.
6. Maintain a minimum 90% customer satisfaction score through professional communication and effective issue resolution.
7. Escalate critical or unresolved issues and ensure timely follow-up until closure.

Required Skills Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field (preferred).
• 1-3 years of experience in customer service or customer relations (entry-level roles may accept fresh graduates).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good interpersonal and relationship-building skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and work under pressure.
• Strong organizational and time management skills.

Key Competencies

• Customer-focused attitude
• Communication and active listening
• Teamwork and collaboration
• Patience and empathy
• Attention to detail
• Adaptability and professionalism

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.