Customer Relations Executive

We are currently hiring for a Customer Relations Executive position. This role is responsible for delivering excellent customer experiences by handling inquiries, resolving issues, and supporting customers across multiple channels.

Key Responsibilities:

• Respond to customer enquiries via email, inbound calls, WhatsApp, and marketplace platforms (Shopee, Lazada, Zalora, TikTok Shop, and PG Mall).
• Provide accurate information on products, pricing, and online purchases.
• Manage social media comments and messages while maintaining positive customer engagement.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-ups.
• Handle pending payments and cases while tracking their progress.
• Understand the Rent-To-Own business model and support order processing, invoicing, shipping, and after-sales activities.
• Work closely with the Commercial team to improve product descriptions based on customer feedback.
• Continuously identify opportunities to enhance the customer experience and maintain accurate records of customer interactions.

Location: Taman Ekoperniagaan 2, 81100 Johor Bahru, Johor Darul Ta'zim