Customer Relations Executive

Customer Relations Executive

PUSPAKOM Wangsa Maju

At PUSPAKOM, we are committed to delivering professional, efficient, and customer-focused vehicle inspection services across Malaysia. As a Customer Relations Executive, you will play an important role in ensuring our customers receive a positive experience throughout their interaction with PUSPAKOM.

Based at our Wangsa Maju Branch and reporting directly to the Head of Customer Service, you will be the primary point of contact for customers, handling enquiries, feedback, and complaints while supporting initiatives that enhance service quality and customer satisfaction.

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What You'll Be Doing

• Serve as the main customer service representative at the branch.
• Handle customer enquiries, feedback, and complaints professionally and efficiently.
• Provide accurate information on vehicle inspection requirements, procedures, and services.
• Investigate customer concerns and coordinate with relevant departments to ensure timely resolution.
• Monitor and follow up on customer feedback and complaint cases until closure.
• Build positive relationships with customers and maintain high service standards.
• Work closely with branch operations personnel to identify and address service-related issues.
• Prepare reports and updates on customer feedback, complaints, and service performance.
• Support customer engagement programmes, branch activities, exhibitions, roadshows, and special events.
• Assist with customer communication relating to service updates and operational changes.
• Travel to other PUSPAKOM branches when required to support customer service initiatives or events.

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What We're Looking For

• Bachelor's Degree in Business Administration, Customer Service, Communications, Marketing, Public Relations, or a related field.
• Minimum 2 years of experience in customer service, customer relations, retail, hospitality, banking, automotive, or other service-oriented industries.
• Strong interpersonal and communication skills.
• Ability to handle customer complaints professionally and confidently.
• Customer-focused with a positive and proactive attitude.
• Good problem-solving and organisational skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Fluent in Bahasa Malaysia and English.
• Possess a valid driving licence and own transportation.
• Willing to travel occasionally to other branches when required.

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Why Join Us?

• Be part of Malaysia's leading vehicle inspection company.
• Gain exposure to customer engagement and service improvement initiatives nationwide.
• Work closely with branch operations and Head Office stakeholders.
• Opportunities to develop your customer service and relationship management skills.
• Dynamic and collaborative working environment.