Customer Relations Executive

Customer Relationship Executive (CRE) Company: Bestination Holidays Pvt. Ltd. Location: Coimbatore Department: Customer Relations / Sales Experience: 1–3 years preferred Employment Type: Full-time About Bestination Holidays Bestination Holidays is a leading travel company specializing in international and domestic holidays, group tours, customized packages, MICE, and corporate travel. With a strong focus on service excellence and memorable travel experiences, we are expanding our team across India. Job Responsibilities Handle customer enquiries through phone, WhatsApp, email, and other communication channels. Understand customer travel requirements and provide appropriate information and assistance. Follow up with leads and existing customers regularly. Coordinate with the sales, operations, and product teams to ensure smooth customer service. Maintain strong relationships with existing and potential customers. Assist customers with tour packages, itineraries, bookings, payments, and travel-related queries. Ensure timely responses to customer enquiries and follow-ups. Maintain accurate customer records and update CRM systems. Handle customer feedback and coordinate for quick resolution of complaints or concerns. Support the sales team in converting enquiries into confirmed bookings. Maintain a high level of professionalism and customer service at all times. Requirements Graduate or equivalent qualification. Previous experience in customer relationship management, travel, tourism, hospitality, or sales will be an advantage. Excellent communication and interpersonal skills. Good command of English; knowledge of Tamil/Malayalam/Hindi will be an added advantage. Strong follow-up and relationship-building skills. Customer-focused attitude with good problem-solving abilities. Basic computer and CRM knowledge. Ability to work in a target-driven and fast-paced environment. Willingness to learn and grow within the travel industry. What We Offer Competitive salary with performance incentives. Professional and supportive work environment. Opportunity to work with an expanding travel brand. Exposure to domestic and international travel products. Career growth opportunities. Training and development in travel sales and customer relationship management. Ideal Candidate We are looking for someone who is energetic, confident, well-spoken, customer-focused, and passionate about travel, with the ability to build long-term relationships with customers and contribute to business growth. Join Bestination Holidays and be part of a team where every customer interaction creates a journey worth remembering.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person