Customer Relations Executive

Customer Relations Executive

Location: Al Quoz 3, Dubai, UAE
Employment Type: Full-Time

About Bake N More

Bake N More Factory L.L.C. is an established UAE food manufacturing company specialising in bakery, pastry, chocolate, frozen food solutions, catering, private-label manufacturing, export and food trading.

We serve customers across the hospitality, foodservice, retail and corporate sectors, with a strong focus on product quality, operational reliability and long-term business relationships.

Role Overview

We are seeking an experienced, responsible and highly organised Customer Relations Executive who can independently manage customer communication, order processing and internal coordination.

This is an execution-focused position requiring strong ownership, accuracy and follow-through. The successful candidate must be capable of managing multiple customer accounts, coordinating with different departments and ensuring that every order progresses smoothly from confirmation through delivery.

Key Responsibilities

• Manage customer enquiries received through telephone, email and WhatsApp professionally and promptly.
• Receive, verify and process customer orders with complete accuracy.
• Confirm product codes, quantities, prices, delivery locations, payment terms and required delivery dates before processing orders.
• Coordinate closely with Sales, Production, Quality Assurance, Warehouse and Dispatch to ensure accurate and timely order fulfilment.
• Prepare quotations, sales orders, delivery schedules and other customer-related documentation.
• Monitor orders from confirmation through production and delivery, proactively identifying and escalating potential delays or operational issues.
• Keep customers informed regarding order status, product availability, delivery schedules and any approved changes.
• Follow up on outstanding payments and required documents in coordination with the Sales and Finance teams.
• Maintain accurate customer records, pricing information, communication history and order updates in the company’s ERP/CRM system.
• Manage customer complaints professionally, document all relevant details and coordinate corrective action until formal closure.
• Support the Sales team with quotations, samples, product information, customer onboarding and account-related follow-ups.
• Ensure that all customer commitments are properly recorded and communicated internally.
• Prepare regular reports on pending orders, delayed deliveries, complaints, customer follow-ups and unresolved matters.
• Take full ownership of assigned responsibilities and follow through until completion.

Candidate Requirements

• Bachelor’s degree or diploma in Business Administration, Commerce, Customer Relations or a related field.
• Minimum two years of relevant experience in customer relations, order management, sales coordination or customer service.
• Experience in food manufacturing, FMCG, hospitality supply, catering, bakery or a similar operational environment is strongly preferred.
• UAE work experience will be an advantage.
• Strong spoken and written English, including the ability to prepare professional emails and customer communications.
• Proficiency in Microsoft Excel, Word and Outlook.
• Experience working with ERP, CRM or order-management systems.
• Strong coordination, problem-solving and follow-up skills.
• Excellent attention to detail, particularly when handling product codes, prices, quantities, delivery instructions and documentation.
• Ability to prioritise multiple orders and customer requirements in a fast-paced environment.
• Confident communication skills with the ability to coordinate effectively across departments.
• Professional, dependable and calm when handling complaints, urgent requests and operational pressure.
• Ability to work independently, take responsibility and escalate issues at the appropriate time.

What We Offer

• Structured onboarding and operational training.
• Exposure to food manufacturing, B2B sales and key customer-account operations.
• A professional and collaborative working environment.
• Opportunities for career development and progression based on performance.
• The opportunity to contribute to a growing UAE food manufacturing business.

How to Apply

Interested candidates may submit their updated CV along with the following details:

• Current location
• Relevant experience
• Current employment status
• Current Visa Status
• Notice period or earliest joining date
• Current and expected salary

Only candidates whose experience and capabilities match the requirements of the role will be shortlisted.

Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month

Work Location: In person