CUSTOMER RELATIONS EXECUTIVE MARKETING DIVISION

About the role

We are seeking a Customer Relations Executive for the Marketing Division to join MBF SAG AUTO SDN BHD in Kuala Lumpur. This is a full-time position that plays a vital role in bridging the gap between our marketing initiatives and our valued customers. As Customer Relations Executive, you will be responsible for maintaining and strengthening customer relationships whilst supporting the marketing division's strategic objectives. This role is essential in ensuring customer satisfaction, loyalty and retention, whilst gathering valuable feedback that informs our marketing strategies and business growth.

Key responsibilities

• Serve as the primary point of contact for customer enquiries, concerns and feedback related to marketing campaigns and promotional activities
• Build and maintain strong relationships with existing customers through regular communication and personalised engagement
• Coordinate with the marketing team to ensure consistent messaging and brand representation across all customer interactions
• Monitor customer satisfaction levels and compile feedback reports to inform marketing strategy improvements
• Assist in the development and execution of customer retention programmes and loyalty initiatives
• Support the organisation of marketing events, campaigns and promotional activities
• Maintain accurate customer records and database management to ensure data quality and accessibility
• Respond promptly to customer complaints and work towards amicable resolutions
• Collaborate with cross-functional teams to address customer needs and improve overall experience
• Prepare regular reports on customer interactions, sentiment analysis and recommendations for marketing enhancements

What we're looking for

• Proven experience in customer service, customer relations or a similar customer-facing role, preferably within the automotive or marketing sector
• Strong communication skills, both written and verbal, with the ability to articulate information clearly and professionally
• Excellent interpersonal and relationship-building abilities, with a genuine passion for customer satisfaction
• Proficiency in customer relationship management (CRM) software and Microsoft Office suite
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality service
• Strong organisational and time management skills
• Attention to detail and accuracy in record-keeping and data management
• Ability to work collaboratively within a team environment and support colleagues effectively
• Problem-solving mindset with a proactive approach to identifying and addressing customer concerns
• Diploma or Bachelor's degree in Marketing, Business Administration, Communications or a related field is preferred
• Knowledge of the automotive industry or automotive marketing is advantageous

What we offer

MBF SAG AUTO SDN BHD is committed to providing a supportive and rewarding working environment for all employees. We offer competitive remuneration packages, opportunities for professional development and career progression within a dynamic marketing division. Our company values work-life balance and provides a collaborative workplace culture where your contributions are recognised and appreciated. We encourage continuous learning and provide support for employees to enhance their skills and advance their careers within the organisation.

About us

MBF SAG AUTO SDN BHD is a leading automotive company based in Kuala Lumpur, dedicated to delivering exceptional customer experiences and innovative marketing solutions. With a commitment to excellence and customer-centric values, we have established ourselves as a trusted name in the automotive industry. Our team is passionate about building lasting relationships with customers and driving business success through strategic marketing initiatives and dedicated customer service. We believe in fostering a collaborative culture where every team member plays a vital role in our continued growth and success.

Apply now

If you are an enthusiastic professional with strong customer relations experience and a passion for marketing, we would love to hear from you. Please submit your application, including your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.