Customer Relations Executive (Proton e.MAS Kulim)

• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Follow up with customers on vehicle repair progress, service quality, and delivery schedules.
• Maintain good customer relationships and ensure a positive customer experience.
• Conduct customer satisfaction surveys and follow up on feedback to improve service quality.
• Coordinate with the Service Advisor, Workshop, and other departments to resolve customer issues.
• Monitor customer complaints and ensure timely resolution and proper documentation.
• Contact customers after vehicle delivery to obtain feedback and assess satisfaction levels.
• Prepare customer feedback reports and perform other duties as assigned by the superior.

Job Requirement :

• At least Diploma or higher in Automotive, Business Administration or related field.
• Preferably 1–2 years of experience in customer service or customer relations.
• Experience in the automotive industry is an added advantage.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Computer literate and familiar with basic MS Office.
• Customer-oriented, responsible and willing to learn.