Customer Relations Management Staff

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Proactively contacts customers following the schedule of the first maintenance appointment and those with pending recommendations for service.
2. Contacts customers to promote service promotional activities and follow up on recommended services through proactive marketing calls, text blasts, email blasts, etc.
3. Receives incoming calls for service appointments and sets appointment for customers due for maintenance.
4. Ensures confidentiality of customer’s information and vehicle profile. Provide information with the consent and approval of the Management.
5. Contacts customers to update customer information for future prospecting.
6. Conducts after-service follow-up call with customers who had their vehicles released three days after to verify their satisfaction on the service provided.
7. Conducts after-sales follow-up calls with customers who had their vehicles delivered/ bought seven days after to verify the satisfaction with services received from the Sales Department.

Core Competencies

1. Graduate of any four-year course.
2. Preferably with at least one year of relevant working experience.
3. Knowledgeable in the use of MS Office applications (Word & Excel) & Internet.