Customer Relations Manager

• Ensures the business provides a best-in-class retail experience.
• Review customer complaint cases, diagnoses issues, and develops solutions from a systematic perspective in order to bring cases to a satisfactory conclusion.
• Develop relationship strategies and programs that produce business value and favorable customer experiences
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Keeping customers updated on the latest products in order to increase sales.
• Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Has excellent communication skills
• Preferably 5-8 years experienced specializing in Customer Service in an Automotive Industry