Customer Relations Manager

Having a vehicle in the body shop isn't something most people look forward to. Customers may be dealing with an accident, an insurance claim, transportation issues, or simply trying to understand when they'll have their vehicle back.

Joe's Body Shop is looking for a Customer Relations Manager who can make that process easier.

You'll be one of the main people customers turn to for updates, questions, and help understanding what happens next. You'll stay in communication with the shop team, keep track of outstanding items, and make sure customers aren't left wondering about the status of their vehicle.

You don't need to be a collision repair technician to succeed in this position. What matters is that you're organized, communicate clearly, and know how to work with people when they're already dealing with a stressful situation.

What you'll be doing

• Serve as a primary point of contact for customers throughout the repair process
• Provide clear updates on repair status and expected next steps
• Coordinate customer questions with estimators, technicians, insurance contacts, and other team members
• Follow up on outstanding customer requests and repair-related items
• Help customers understand basic repair and insurance processes
• Handle concerns calmly and work toward practical solutions
• Maintain accurate customer communication and repair records
• Coordinate vehicle pickup and other customer-facing details
• Follow up when a repair or customer concern requires additional attention
• Help identify ways to make communication throughout the repair process better

What we're looking for

• Experience in customer relations, automotive services, insurance, retail, hospitality, account management, or another customer-facing environment
• Strong verbal and written communication
• Organized and comfortable keeping track of several customers at once
• Able to communicate professionally with people who may be frustrated or concerned
• Dependable follow-through and attention to detail
• Comfortable working with customer-management, scheduling, or business software
• Able to work closely with different people across the shop
• Automotive or collision-repair experience is helpful, but not required

Experience from outside the automotive industry can translate well here.

Someone who has worked with insurance customers, managed hotel guests, handled customer accounts, worked in a dealership, or led customer service in another busy environment may already have many of the skills we're looking for.

We're looking for someone who keeps people informed, doesn't let unanswered questions sit unnecessarily, and understands that good communication can make a difficult situation much easier for a customer.

Pay: $66,000.00 - $74,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote