Customer Relations Manager

Customer Relations Manager

🌟 Lead Customer Experience. Lead the Team. Make an Impact.

Are you a customer-focused leader passionate about service excellence and team leadership? Join us as a Customer Relations Manager to lead the team, strengthen service standards, and enhance the overall customer experience.

🔑 Key Responsibilities

• Lead and coach the Customer Relations team.
• Drive customer experience and service excellence initiatives.
• Monitor CSAT, customer satisfaction, complaints, and feedback.
• Analyse customer insights and drive service improvements.
• Handle escalated customer issues and service recovery.
• Collaborate with internal teams to improve processes and customer journeys.
• Prepare reports and insights for Management.
• Promote a strong customer-first culture.

⭐ Requirements

• 5+ years of experience in Customer Relations, Customer Experience, or Customer Service.
• Minimum 2 years' supervisory/managerial experience.
• Strong leadership, communication, and stakeholder management skills.
• Excellent problem-solving and conflict-resolution abilities.
• Hands-on, proactive, and customer-focused with strong commercial awareness.
• Strong analytical, reporting and Microsoft Office skills.
• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

💎 Why Join Us?

Your experience matters. Your ideas matter. Your impact matters.

• Lead a team and make a direct impact on customer experience
• Work closely with Management and cross-functional teams
• Drive real improvements in service quality and customer satisfaction
• Opportunity for career growth in a growing organisation

🚀 Ready for Your Next Challenge?

If you're a people leader, problem solver, and customer experience champion, we want to hear from you!

Apply now and be part of our journey to deliver exceptional customer experiences every day.