Customer Relations Manager

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
• Monitor customer feedback channels and address inquiries, complaints, and suggestions in a timely and professional manner.
• Conduct regular analysis of customer satisfaction metrics and recommend improvements to enhance overall service quality.
• Provide training and support to staff on CRM tools and best practices.

Education:
Bachelor's degree in Marketing, Business Administration, or a related field.

Minimum experience:
2-3 years of experience in CRM / CXM management, preferably in the automobile industry.

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person