Customer Relations Officer

Join our team as a Customer Relations Officer, where you will be the first point of contact for our customers, providing timely and accurate assistance while ensuring a positive customer experience.

Working Hours
Monday to Friday: 8.30 am – 5.00 pm
Saturday: 8.30 am – 1.00 pm

Responsibilities:

• Handle incoming calls, emails and WhatsApp providing timely and accurate information to customers
• Make outbound calls and follow up with customers when required
• Address customer queries and concerns professionally and work towards resolving issues
• Provide information on our services, health screening packages, programmes and events
• Gather customer feedback and suggest improvements to our customer service processes.
• Work closely with clinics and departments to ensure customers receive the appropriate assistance
• Work as part of a team to achieve service and performance targets

Requirements:

• Diploma or equivalent
• At least 2 years of relevant customer service experience
• Experience in a call centre, customer service or hospitality industry
• Good interpersonal and communication skills
• Patient, courteous and able to handle customers with tact and sensitivity
• Good problem-solving skills and a positive, self-motivated attitude
• Able to work independently as well as effectively in a team
• Proficient in Microsoft Office, including Word and Excel
• Able to multi-task efficiently to handle all 3 channels
• Good command of written English and has a keen eye for detail and accuracy
• A typing speed of 50 words per minute would be an advantage
• Conversant in at least two languages.