Customer Relations Officer

Company Description PT. Victory International Futures (Branch Satrio Tower) is a regulated financial services company in Indonesia operating as an official broker. The company provides online trading services for a range of financial instruments, including forex, stock indices, commodities, and CFDs. Clients benefit from market updates, insights, and educational programs designed to help them become more competent traders and investors. PT. Victory International Futures operates under Indonesian regulations and government oversight, demonstrating a strong commitment to fund security and transparent client transactions.

Role Description The Customer Relations Officer is a full-time, on-site role based at the Satrio Tower branch in South Jakarta. This position is responsible for handling client inquiries, providing proactive customer support, and ensuring a positive experience across all touchpoints. Daily activities include managing client accounts, resolving issues, coordinating with internal teams to address client needs, and monitoring customer satisfaction levels. The role also involves maintaining accurate records of client interactions, supporting client onboarding, and contributing feedback to improve services and customer communication. The Customer Relations Officer is expected to represent the company professionally and build long-term, trust-based relationships with clients.

Qualifications

• Strong interpersonal skills and the ability to communicate clearly and professionally with diverse clients.
• Experience in customer support and client relations, with a focus on building trust and maintaining long-term relationships.
• Ability to monitor and improve customer satisfaction through responsive service and follow-up.
• Analytical skills to understand client needs, interpret feedback, and support problem-solving and service improvement.
• Previous experience in financial services or brokerage environments is an advantage.
• Proficiency in basic office software and CRM tools to manage client information and documentation.
• Ability to work on-site in South Jakarta, manage multiple tasks, and collaborate effectively with internal teams.
• Minimum of a diploma or bachelor’s degree in business, communications, finance, or a related field is preferred.