Customer Relations Officer

Customer Relations Officer
$76,068 – $81,186pa + Superannuation
Full time

About us:
The City of Belmont is a Tier 1 council that proudly offers its residents and visitors facilities, services, events, spaces and plans for the future, enabling the community to live, work and play in healthy, efficient, safe and sustainable ways. The City of Belmont boasts spectacular views of the Swan River, proximity to the Perth Central Business District, has state-of-the-art facilities at the Belmont Library and Museum Hub, plentiful multipurpose parks, and includes Perth Airport’s Domestic and International terminals within its boundaries.

The City of Belmont offers employees free onsite parking, easy access to public transport, great end-of-trip facilities, purchased leave, a co-contribution to superannuation and other great employee benefits.

About the role:
Are you passionate about delivering exceptional customer service and making a positive impact in your community? We are seeking a dedicated Customer Relations Officer to be the welcoming face of our Council, providing high-quality information and support for enquiries from the public.

This role plays a vital part in ensuring our customers leave with a positive impression of the organisation, while also supporting technical staff by handling routine enquiries efficiently.

Key Responsibilities

• Deliver high-quality customer service at the counter and over the phone.
• Triage enquiries to determine if technical officer support is needed.
• Maintain and distribute up-to-date Council information and documentation.
• Register and record applications for Building department.
• Coordinate brochures, handouts, and promotional materials.
• Provide general administrative support
• Ensure compliance with Procedures, Policy and Legislation
• Contribute to continuous improvement of systems and practices.

About You
To be successful in this role, you will have:

• Demonstrated experience in providing face to face and phone-based customer service.
• Strong interpersonal and conflict resolution skills.
• Excellent attention to detail and sound numeracy skills.
• Effective written and verbal communication abilities.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Discretion in handling sensitive and confidential matters.
• Proficiency in Microsoft Office (Word, Excel, Teams) and experience with computerised systems.

What We Offer

• A supportive and inclusive team environment.
• Opportunities to contribute to meaningful community initiatives.
• Professional development and career growth within local government.
• A role where your work makes a real difference to the community.

How to apply:
By clicking the ‘apply’ button, you will be directed to the City of Belmont’s employment page, where you can access the position description. Please enter your details, upload your current resume and cover letter. Please complete the questionnaire, then submit your application.

Applications close: Thursday, 10 September 2026

Please note: Previous applicants need not apply. Applications are considered as they are received, and interviews will be arranged accordingly. The City reserves the right to close adverts early; early applications are encouraged.

The City of Belmont is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people without regard to race, gender, ethnicity, disability, age, religion or sexual orientation. We encourage applications from an Aboriginal and Torres Strait Islander heritage, people with disabilities, and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Belmont. If you require additional support or adjustments regarding interview arrangements, please advise in advance.

For more information on eligibility requirements and to apply for this position, please visit www.belmont.wa.gov.au. Further assistance with your application is available by phoning [08 9477 7217](tel:08 9477 7217).