Customer Relations Officer

NAGICO’s General Agent, Century Insurance Agency Ltd., is seeking a customer-focused, reliable, and empathetic individual to join our team as a Customer Relations Officer.

The Customer Relations Officer serves as the first point of contact for customers of the insurance agency. The role is responsible for delivering professional and efficient customer service, responding to inquiries, assisting with policy-related requests, processing routine transactions, and ensuring customer receive prompt, friendly service and accurate information regarding insurance products and services.

Key Responsibilities includes but is not limited to:

• Build and maintain strong relationships with clients by responding to inquiries and concerns promptly and professionally.
• Assist customers in understanding insurance policies, coverage, and related services.
• Great and assist customers in person, by telephone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries regarding insurance policies, coverage, premiums, claims procedures, and agency services.
• Provide accurate information and guidance to customers within established company policies and procedures.
• Resolve routine customer issues and escalate complex matters to the appropriate team member or supervisor.
• Maintain a high standard of customer care and professionalism at all times.
• Process policy transactions, including new business, endorsements, cancellations, and renewals.
• Collect and verify customer information and supporting documentation.
• Maintain accurate records of customer interactions, transactions, and policy documentation.
• Scan, file, and archive documents electronically and physically as required.
• Ensure all work is completed in accordance with insurance regulations and company policies & procedures.
• Maintain confidentiality of customer and business information.

Qualifications & Requirements

• High School Diploma or equivalent.
• Additional education, training, or certification in Insurance, Business Administration, or a related field will be considered an asset.
• Minimum of two (2) years’ work experience, preferably in customer service, client support, or a related role.
• Previous experience in the insurance industry is an advantage.
• Excellent verbal and written communication skills with a strong customer-service orientation.
• Strong attention to detail and accuracy in documentation and policy administration.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Professional, patient, and empathetic approach when dealing with customers, particularly in sensitive situations.
• Commitment to continuous learning and staying current with insurance products, industry developments, and regulatory requirements.
• Proficiency in Microsoft Office Suite and other relevant computer applications.

Please send resumé to Human Resources Officer, P.O. Box 3448, Road Town, Tortola, VG1110, British Virgin Islands or [email protected]. Only suitable applications will be acknowledged.