Customer Relations Officer

Company Description

VIFX Satrio Tower was established in 2020 under PT Victory International Futures, which is fully regulated by BAPPEBTI in Indonesia. As a digital service associated with PT Victory International Futures, VIFX provides a range of solutions to empower clients in their trading and investment plans. The company offers dynamic trading insights, deep professional knowledge, and strong market leadership to support clients in navigating trading challenges. Team members collaborate in a fast-paced financial services environment where client education, trust, and long-term relationships are central to success.

Role Description

The Customer Relations Specialist is a full-time, on-site role based in Jakarta, Indonesia. This role is responsible for providing responsive and professional customer support, handling inquiries, resolving issues, and ensuring a positive experience across multiple communication channels. Day-to-day tasks include maintaining ongoing contact with clients, following up on service requests, collecting feedback, and supporting initiatives that enhance customer satisfaction and retention. The specialist will also document interactions, coordinate with internal teams to address client needs, and contribute to process improvements that strengthen customer service standards. This position requires a proactive approach to building relationships and supporting clients throughout their trading and investment journey.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Experience focusing on Customer Retention and Customer Satisfaction to build long-term client relationships.
• Excellent Communication skills, both verbal and written, with the ability to explain complex information clearly.
• Ability to manage multiple client interactions simultaneously, with strong time management and organizational skills.
• Comfort working in a financial or trading-related environment; prior experience in finance or brokerage is an advantage.
• Proficiency in basic office software and customer relationship management (CRM) tools.
• Ability to work collaboratively with cross-functional teams and maintain a professional, client-centered attitude.
• Minimum diploma or bachelor’s degree in Business, Communications, Finance, or a related field preferred.