Customer Relations Officer

About Us

Canterbury League Club is a community focused organisation committed to delivering meaningful experiences for our members, guests, and community. Our success is built on a foundation of excellence, integrity, collaboration, and service, supported by the expertise and dedication of our people. We are proud to foster an inclusive and welcoming environment where meaningful connections are made, and every interaction reflects our commitment to quality and care.

The Opportunity

As our Customer Relations Officer, you will play a key role in shaping our members and guests experience by creating a welcoming and safe environment. Through confident and professional interactions, you will help foster a positive atmosphere while ensuring every visit is enjoyable and memorable.

Key Responsibilities:

• Deliver outstanding customer service by fostering a welcoming, safe, and positive environment for all patrons through effective communication.
• Greet, assist, and build positive relationships with customers, consistently demonstrating professionalism and Canterbury's values.
• Monitor and maintain Club procedures, ensuring compliance with the club’s protocols.
• Assist in the effective management of incidents, including accurate documentation, reporting, and timely escalation when required.
• Provided prompt first aid assistance to patrons and visitors, ensuring their safety and wellbeing in accordance with established procedures.

About You

• Demonstrates a high level of professionalism and personal presentation.
• Excellent customer service and communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Previous club experience is preferred but not essential.
• Current NSW RSA and RCG Competency Cards.
• Current Class 1A Full Security Licence.
• Current First Aid Certificate
• Availability to work a rotating roster, including evenings, weekends, and public holidays.

The Perks!

• You get to enjoy the amazing food we have on offer by receiving significant discounts on meals.

• Wellbeing is important. So, access to our onsite Gym with half price gym membership.

• Opportunity to obtain season passes to Bulldog matches

• Dedicated Reward and Recognition program and staff events.

• A great work environment with an emphasis on work/life balance.

  Join our team and play a key role in creating a safe and enjoyable experience at one of Sydney’s leading hospitality venues!

We do not accept applications from recruitment agencies.

Canterbury League Club is not able to offer sponsorship or work visas.

SECURITY MASTER LICENSE NO. 404940040