Customer Relations Officer

Richprime Motor Corporation is under the Richprime Group of Companies, which distributes the car brand BYD. BYD is the global No. 1 in New Energy Vehicles (NEVs) in 2023.

Job Summary

The Customer Relations Officer will manage customer interactions, handle complaints, provide information, and foster positive relationships in our automotive business. This role involves active listening, efficient problem resolution, and proactive communication to ensure customer happiness and retention.

Job Roles

• Serve as the main point of contact for customer inquiries and feedback.
• Resolve customer complaints and issues effectively and efficiently.
• Build and maintain strong, positive customer relationships.
• Provide accurate information regarding automotive products/services.
• Excellent communication, interpersonal, and problem-solving skills.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 1 year of proven experience in a customer service, customer relations, or client-facing role, preferably within the automotive industry (dealership, service center, parts, etc.).
• Demonstrated experience in handling customer inquiries, complaints, and feedback effectively.

Richprime Motor Corporation is under the Richprime Group of Companies, which distributes the car brand BYD. BYD is the global No. 1 in New Energy Vehicles (NEVs) in 2023.

Job Summary

The Customer Relations Officer will manage customer interactions, handle complaints, provide information, and foster positive relationships in our automotive business. This role involves active listening, efficient problem resolution, and proactive communication to ensure customer happiness and retention.

Job Roles

• Serve as the main point of contact for customer inquiries and feedback.
• Resolve customer complaints and issues effectively and efficiently.
• Build and maintain strong, positive customer relationships.
• Provide accurate information regarding automotive products/services.
• Excellent communication, interpersonal, and problem-solving skills.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 1 year of proven experience in a customer service, customer relations, or client-facing role, preferably within the automotive industry (dealership, service center, parts, etc.).
• Demonstrated experience in handling customer inquiries, complaints, and feedback effectively.

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person